Already have an account? Click here to login.
Frequently Asked Questions about registration, login, account, password, personal data.
How do I change my password or my email address?
You can change your email address or password at any time in the My Account section, by clicking on Account Details, in the right menu.
How do I change my billing or shipping address?
You can change your shipping and/or billing address in the My Account section, by clicking on Addresses, in the right menu.
You can also change your billing and/or shipping address directly with each order, when checking out.
I would like to subscribe to / unsubscribe from the newsletter
You can subscribe to our newsletter by clicking here and filling in the required fields.
If you sign up for the newsletter you will receive a Free Delivery Coupon to use with your next purchase.
If you wish to unsubscribe from our newsletter, you can do so by simply clicking on unsubscribe found in every email that we send.
Is registration for your site free?
Yes, registration is free. Pay only if you place an order.
I’m already a new tess customer. Do I have to re-enter all my information?
If you have a new tess Loyalty Card, your data are already in the system. To retreive them, please click on the Login link in the navigation bar at the top right.
On the Registration page, click on the link: Do you have a new tess Loyalty Card? and insert the email that you furnished new tess, then click on RESET PASSWORD.
You will receive an email that will allow you to create a password and recover all your information.
If you are a new tess customer but don’t have a Loyalty Card, please contact our Customer Service.
How do I register?
To register and see our prices and availability click here.
Once on the registration/login page, you can easily login using your Facebook, Google, Linkedin or Yahoo social profile or you can insert your email and create a password in the registration form.
You will be sent a confirmation email to the email address you entered. To complete registration click on the link in the email to confirm registration.
Billing and shipping information will be required only when you make your first order.
Once I have registered on your site, what happens to my personal data?
Your data will be stored and managed by Clerici Tessuto S.p.A. in accordance with Article 13 of (EU) Regulation 2016/679.
For more information please read our Privacy Statement.
You have the possibility of modifying your information at any time by clicking on My Account in the navigation bar at the top right.
When you connect to our site in the future you can log in without having to re-enter all your information.
I didn’t receive the Registration Confirmation email. What should I do?
If you registered for a new account at shop.newtess.com but did not receive a verification email from us within a few minutes, it is possible that any one of the following occurred:
- Our confirmation email is still on the way to your mailbox, please wait a few minutes more.
- The verification email was sent directly to your Spam Folder.
- You may have misspelled your email address while signing up.
To resolve this issue please try the following:
- Check your spam folder for any email that you may have received from newtess.it (in some cases, please check your filters or “Trash Folder” as well.)
- Re-enter your email address and re-send the verification email if it is not in your spam folder.
- Try registering with a different email address.
If this issue is not resolved after all these steps, please contact our Customer Support for further assistance.
I am already registered with your site but I have lost my password. What should I do?
Go to the Login page.
Click the link: “Already have an account? Login”
In the login page, click the link: Forgot your password?
Enter the email address with which you registered, then click on ‘RESET PASSWORD’ button: you will receive an email that will allow you to create a new password.
To avoid having to log in each time, click on the ‘REMEMBER ME’ checkbox at the bottom of the Login form.
I can’t log in to my account
If you are having trouble logging into your shop.newtess.com account, please check the following:
- Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a black space before or after your password.
- Make sure you registered to our website and not to our newsletter.
- If you registered to shop.newtess.com via Social Login, you need to click on the same Social button to login.
- If you registered with an email and password, try resetting your password using our Password Reset form.
- If you’re still having trouble, clear any automatically stored cookie for this domain using your browser setting.
Read this article to find out how to clear cookies from your browser.
If you still have trouble logging into your account, please contact our Customer Support.
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