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Account FAQ

Frequently Asked Questions about registration, login, account, password, personal data.

You can subscribe to our newsletter by clicking here and filling in the required fields.

If you sign up for the newsletter you will receive a Free Delivery Coupon to use with your next purchase.

If you wish to unsubscribe from our newsletter, you can do so by simply clicking on unsubscribe found in every email that we send.

If you have a new tess Loyalty Card, your data are already in the system. To retreive them, please click on the Login link in the navigation bar at the top right.

On the Registration page, click on the link: Do you have a new tess Loyalty Card? and insert the email that you furnished new tess, then click on RESET PASSWORD.

You will receive an email that will allow you to create a password and recover all your information.

If you are a new tess customer but don’t have a Loyalty Card, please contact our Customer Service.

To register and see our prices and availability click here.

Once on the registration/login page, you can easily login using your Facebook, Google, Linkedin or Yahoo social profile or you can insert your email and create a password in the registration form.

You will be sent a confirmation email to the email address you entered. To complete registration click on the link in the email to confirm registration.

Billing and shipping information will be required only when you make your first order.

Your data will be stored and managed by Clerici Tessuto S.p.A. in accordance with Article 13 of (EU) Regulation 2016/679.
For more information please read our Privacy Statement.

You have the possibility of modifying your information at any time by clicking on My Account in the navigation bar at the top right.
When you connect to our site in the future you can log in without having to re-enter all your information.

If you registered for a new account at shop.newtess.com but did not receive a verification email from us within a few minutes, it is possible that any one of the following occurred:

  • Our confirmation email is still on the way to your mailbox, please wait a few minutes more.
  • The verification email was sent directly to your Spam Folder.
  • You may have misspelled your email address while signing up.

To resolve this issue please try the following:

If this issue is not resolved after all these steps, please contact our Customer Support for further assistance.

If you are having trouble logging into your shop.newtess.com account, please check the following:

  • Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a black space before or after your password.
  • Make sure you registered to our website and not to our newsletter.
  • If you registered to shop.newtess.com via Social Login, you need to click on the same Social button to login.
  • If you registered with an email and password, try resetting your password using our Password Reset form.
  • If you’re still having trouble, clear any automatically stored cookie for this domain using your browser setting.
    Read this article to find out how to clear cookies from your browser.

If you still have trouble logging into your account, please contact our Customer Support.

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