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Registration

To register click on the Register/Login link on the navigation bar at the top right.

Once on the registration/login page, insert your email and password in the form to the right (REGISTRATION) and click on REGISTRATION.

You will be sent a confirmation email to the email address you entered. To complete registration click on the link in the email to confirm registration.
Billing and shipping information will be required only when you make your first order.


Try checking the Spam folder of your email inbox. If the registration confirmation email cannot be found in the spam folder, please try registering again by clicking on the Register/Login link in the navigation bar at the top right.

Once on the registration page, enter your email and password and click on REGISTRATION.
Check your inbox again to see if you received the Registration Confirmation email.

For any additional help please contact our Customer Support.


If you have a new tess Loyalty Card, your data are already in the system. To retreive them, please click on the Register/Login link in the navigation bar at the top right.

On the Login/Registration page, click on the link: Do you have a new tess Loyalty Card? and insert the email that you furnished new tess, then click on RESET PASSWORD.

You will receive an email that will allow you to create a password and recover all your information.

If you are a new tess customer but don’t have a Loyalty Card, please contact our Customer Service.



Our Fabrics

Yes. Our fabrics are grouped in 12 Sample Sets and each Set include all colors available, except the selling out colors, that you can find in the SALES section.

You can request up to 3 free Sample Sets per order, paying only the shipping costs.

The shipping costs will be refunded by sending you a Free Delivery Coupon for your next order of our fabrics. Samples cannot be returned.

To request our Sample Sets click here.

Remember that you must register first and that the Color Cards may be requested free of charge one time only. Don’t lose them!


If you have already purchased a fabric and want to purchase a new quantity, you can go to the page My Account and find a list of orders placed.

Clicking on the order code you can see order details and by selecting NEW ORDER you can easily reorder a new quantity of that fabric.

Please note: some colors have low stocks and will not be restocked. For these colors, in the Fabric Details page you will find “On demand only” under the heading NEXT RESTOCK. You can click on the question mark next to the restock information and fill out the request form.


For continuous stock service colors (Available Colors), time or date for re-stocking can be found in the fabric details page.

If you are interested in a color that is not continuous stock service (On Demand Colors) please click on the question mark next to the restock information and fill out the request form.


According to the settings of your computer screen, fabric colors may appear different online. In general, however, there may always be variations in the color and structure of the product – unfortunately this is unavoidable and is not considered a defect.

If you would like to see our fabrics before purchase, you can request up to 3 free Sample Sets, paying only the shipping costs. Click here to go to the Sample Sets page. Remember that you must register first and that the Color Cards may be requested free of charge one time only.


Only if the length you have requested is available in one piece. If the pieces of that fabric are less than 35 meters, an advisory will appear on the fabric page that indicates the maximum length available as one piece and it will be possible to view the Details of pieces available.

Remember that different pieces may be from different dye lots and have slightly different colors. If you would like to be contacted before cutting, please indicate this in the order notes. Alternatively you can contact our Customer Support before you place your order.



Search & Browse

Yes. Our fabrics are grouped in 12 Sample Sets and each Set include all colors available, except the selling out colors, that you can find in the SALES section.

You can request up to 3 free Sample Sets per order, paying only the shipping costs.

The shipping costs will be refunded by sending you a Free Delivery Coupon for your next order of our fabrics. Samples cannot be returned.

To request our Sample Sets click here.

Remember that you must register first and that the Color Cards may be requested free of charge one time only. Don’t lose them!


To find the fabric you are interested you can use the search filters present in the navigation bar to the right of the shop section. You can select the fabrics by Color (by clicking on one of the colors of the Palette colors), by Composition, by Description or by Use.
Beside each filter a number shows how many fabric variants are in the catalog for that filter.

You can also use the Search feature by clicking on the lens symbol in the top navigation bar and entering the article code that you are interested in or a keyword like “organza” or “bridal gowns”.

If you want to see just the variants in stock now you can use the filter Show only in stock fabrics.

To access the fabric page click on the image of the fabric of your choice. When viewing the fabric page you can see all the information related to that fabric and all the colors available. To see the price and availability of stock you must be registered. For instructions on how to register click here.


It means that you want to purchase a length of fabric that is longer than what is available in one piece. The fabric that you requested will be sent in more than one piece and could have slight variations in color. On the Fabric Detail page you can see the list of pieces available.

If you would like to be contacted before cutting, please indicate this in the order notes. Alternatively you can contact our Customer Support before you place your order.


Only registered/logged in users can view prices of fabrics and place an order online.
To register/login click on the link Register/Login in the navigation bar at the top right.

Once on the registration/login page insert your email and password and then click on LOGIN or REGISTRATION.

You will be sent a confirmation email to the email address you entered. To complete registration click on the link in the email to confirm registration.

Billing and shipping information will be required only when you make your first order.



My Order

Yes. The merchandise is always sent with an accompanying invoice. After entering the fabrics you want to purchase in your cart, click on the PROCEED TO CHECKOUT button.

In the window that appears, enter your billing country and the language you’d like to use to communicate with us. Then select Customer Type “Company” and fill in the required fields.


Yes. After entering fabrics you want to purchase in your cart, click on the PROCEED TO CHECKOUT button.

In the window that appears, enter your billing country and the language you’d like to use to communicate with us. Then select Customer Type “Private” and fill in the required fields.


Yes. Only registered/logged in users can see prices of fabrics and place an order online.

To register/login click on Register / Login in the navigation bar at the top right.

Once on the registration / login page insert your email and password in the fields on the right and then click “REGISTER”.

You will be sent a confirmation email to the email address you entered. To complete registration click on the link in the email and confirm registration.

Billing and shipping information will be required only when you place your first order.


If you have a coupon (promotion code) or store credit you can use them to apply a discount to your order.

On the Shopping Cart page (shopping bag icon in the menu bar at the top), enter the code in the field below the list of ordered products and click on “APPLY”: If the code is correct, you will receive a confirmation message and you will see the discount applied or shipping costs eliminated in the order summary “Cart Totals”, on the right.


You can buy with a credit card or PayPal account with an SSL SECURE transaction and information communicated solely to the bank.

Alternatively you can pay by bank transfer, ​to be arranged at the latest 30 days after order’s receipt, otherwise the order will be cancelled. In this case merchandise will be shipped withing 2 business days of receipt of the transfer.

For any additional information please contact our Customer Support.


It’s possible to order anytime from our website. Purchasing our fabric is easy and fast. You just have to register since only registered users can see prices and place orders. For instructions on how to register click here.

After logging in, go to the shop section to start your shopping experience. For instructions on how to browse our catalogue, click here.

To view the fabric page from the fabric catalogue click on the fabric of your choice. When viewing the fabric page you can see all the information related to that fabric and all the colors available. To order a fabric insert the length you want and click on the PLACE IN CART button and the fabric will be added to your shopping cart. In the top menu bar, you will see a number next to the shopping cart indicating how many items are in your cart.

When you’ve placed all the fabrics you wish to purchase in your shopping cart, just click on the shopping bag icon on the top right to view your order with shipping costs and any taxes. If you have a promotional code you can enter it, otherwise click PLACE ORDER.

You’ll see a window where you can enter information for billing and shipping merchandise and complete the order.


Try checking the Spam folder of your email inbox. If the registration confirmation email cannot be found in the spam folder, please try registering again by clicking on the Register/Login link in the navigation bar at the top right.

Once on the registration page, enter your email and password and click on REGISTRATION.
Check your inbox again to see if you received the Registration Confirmation email.

For any additional help please contact our Customer Support.


It means that your order has been received and is being processed. You will receive another email when the order has been processed and the merchandise has shipped.
If you need more information please contact our Customer Support.


Once you place your order you will receive an email at the email address provided saying that your order is being processed.
When the merchandise is shipped another email will be sent with the information of the shipping company.


The confirmation email could be in the spam folder, check there.
The email indicating your order is being processed should arrive within an hour of placing your order. If you do not receive any confirmation email after placing your order, check the order status in the My Account area of the website shop.newtess.it.

For any questions please contact our Customer Support.



My Account

You can subscribe to our newsletter by clicking here and filling in the required fields.

If you sign up for the newsletter you will receive a 10% discount coupon to use with your next purchase.

If you wish to unsubscribe from our newsletter, you can do so by simply clicking on unsubscribe found in every email that we send.



Shipping & Delivery

Yes. In the Order Confirmation email you’ll find the link to track the status of your delivery on the website of the courier. You can access the status of your delivery from shop.newtess.it by clicking on My Account, in the navigation bar at the top right.


The choice of packaging types for shipping and how the order is packed (folded, rolled, etc.) will be made at our sole discretion.


Click here to view the international shipping costs.

If you are visiting Milan, you can also choose free pickup of the merchandise at our shop in Milan, viale Certosa 23.

For deliveries outside the European Union we apply a 10% fee for custom duties.


In the Order Confirmation email you will be notified of the shipping date.
Shipping date is 2 business days from order date if payment is made by credit card or PayPal. If payment is made by bank transfer, the shipping date is 2 business days after receipt of transfer.



Returns & Replacements

Fabrics are carefully inspected before shipping from the warehouse, but sometimes it can happen that some manufacturing imperfection escapes checking; In case of faultiness, the fabric will be replaced in accordance with the terms detailed in our claim and returning paragraph, as required by the European Directive 2011/83/UE, implemented in Italy with Legislative Decree 21 of 21 February 2014.

Read our Returns Policy for full details.



Reviews

Certainly! Opinions and personal experiences provide an invaluable support for us and for all our other customers.
To review products you need to be registered on our e-commerce site and have purchased the product you want to review.

You can find products that you have purchased in the My Account section. Clicking on the product code you can access the page where you can easily and quickly leave a review using the form located at the bottom of the Fabric page.

The review works through a star-point system with 5 stars being the maximum positive points possible. We also ask that you leave a comment on the product: quality, how it was to work with, result, etc.
Use this function to give everyone a better idea of the product and to share your own experience.



Client Support


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