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Account FAQ

Frequently Asked Questions about registration, login, account, password, personal data.

Registering an account on Shop new tess is convenient:

  • you will not have to enter billing/shipping information with each of your purchases;
  • you will be able to browse current orders and repeat orders already placed in just a few clicks;
  • you will be able to edit your data and information (addresses, contacts) to keep them up to date;
  • you will be able to receive information about any promotions, offers, coupon codes (if you also subscribe to the newsletter);
  • you will be able to save fabrics in the wish list to take your time choosing or purchasing them later;
  • you can sign up for the waiting list to be notified as soon as a sold-out fabric becomes available again;

For faster registration/access you can use your favorite social profile, logging in securely, without having to create a new password.

To register and see our prices and availability click here.

Once on the registration/login page, you can easily login using your Facebook, Google or Linkedin social profile or you can insert your email and create a password in the registration form.

You will be sent a confirmation email to the email address you entered. To complete registration click on the link in the email to confirm registration.

Billing and shipping information will be required only when you make your first order.

Your data will be stored and managed by Clerici Tessuto S.p.A. in accordance with Article 13 of (EU) Regulation 2016/679.
For more information please read our Privacy Statement.

You have the possibility of modifying your information at any time by clicking on My Account in the navigation bar at the top right.
When you connect to our site in the future you can log in without having to re-enter all your information.

If you registered for a new account at shop.newtess.com but did not receive a verification email from us within a few minutes, it is possible that any one of the following occurred:

  • Our confirmation email is still on the way to your mailbox, please wait a few minutes more.
  • The verification email was sent directly to your Spam Folder.
  • You may have mistyped your email address while signing up.

To resolve this issue please try the following:

  • Check your spam folder for any email that you may have received from newtess.it (in some cases, please check your filters or “Trash Folder” as well.)
  • If you do not find our email in the spam, try to register again, paying close attention to the correctness of the email address entered.
  • If you still do not receive the confirmation email, try registering with a different email address..

If this issue is not resolved after all these steps, please contact our Customer Support for further assistance.

If you are having trouble logging into your shop.newtess.com account, please check the following:

  • Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a black space before or after your password.
  • Make sure you registered to our website and not (only) to our newsletter.
  • If you registered to shop.newtess.com via Social Login, you need to click on the same Social button to login.
  • If you registered with an email and password, try resetting your password using our Password Reset form.
  • If you’re still having trouble, clear any automatically stored cookie for this domain (newtess.com and shop.newtess.com) using your browser settings.
    Read this article to find out how to clear cookies from your browser.

If you still have trouble logging into your account, please contact our Customer Support.

You can subscribe to our newsletter by clicking here and filling in the required fields.

If you sign up for the newsletter you will receive a Free Delivery Coupon to use with your next purchase.

If you wish to unsubscribe from our newsletter, you can do so by simply clicking on unsubscribe found in every email that we send.

Still need help? Contact us →

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