If you are having trouble logging into your shop.newtess.com account, please check the following:
- Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a black space before or after your password.
- Make sure you registered to our website and not (only) to our newsletter.
- If you registered to shop.newtess.com via Social Login, you need to click on the same Social button to login.
- If you registered with an email and password, try resetting your password using our Password Reset form.
- If you’re still having trouble, clear any automatically stored cookie for this domain (newtess.com and shop.newtess.com) using your browser settings.
Read this article to find out how to clear cookies from your browser.
If you still have trouble logging into your account, please contact our Customer Support.